They
are a bit sloppy, and have yet to find a comfortable navigation
structure to sit in, but below is a smorgasbord of links. Note
that most of them are quite old (circa dot.com boom tiime!) A
more up to date list of my current favourites will eventually
appear...
General |Usability | Web
Design | Customer experience
| Articles | Organisations
| Tools & resources | Agencies
| Marketing | eZines
and search engines | Accessibility
| Alternatively...
General
useit.com
Jakob Nielsen's Website
usableweb.com
Guide to Web usability resources
The
Interface Hall of Shame is an irreverent collection of common
interface design mistakes. Our hope is that by highlighting these
problems, we can help developers avoid making similar mistakes
ZDNet's
Best Practices the best and worst in e-commerce design. Best
Practices gives you examples of what works, what doesn't and why.
goodexperience.com
Easy-to-Buy
E-Commerce Site Design Tips from MSDN
Stupid
Ecommerce Tricks: Five Real Ways Top Web Sites Drive Customers
Away - good article
Hoax
warnings Fed up with people sending you warnings of viruses?
Check here first. The industry standard information source for new
virus hoaxes and false alerts
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Usability
useit.com Jakob Nielsen's
Website
usableweb.com Guide to Web
usability resources Highly recommended!
Webword.com "provide(s)
you with outstanding usability information for all of your Internet
endeavors".
User
testing Walks you through the process of setting up and
implementing a usability evaluation. You can conduct user testing
anytime in your site's development cycle.
usabilityfirst.com
provides essential information to help make websites and other
software easier to use
INUSE 6.2
Handbook of User-Centred Design
How to Test Usability
Web
usability inspections presentation from Constantine and
Lockwood
Society
for Technical Communication usability index
The
Usability Methods Toolbox information about almost all of the
methods and techniques used in usability evaluation
List of informative
websites, research reports, articles, and books that provide
compelling information on site usability from Customer insites
foruse.com A forum for
professionals--software engineers, user interface designers, product
designers, human-factors specialists, and others creating more
usable products--about software and Web usability, user interface
design, user role models, use cases and task modeling, content and
navigation models, user interface architecture, and usability
inspections
Usability
Testing of Advanced Web Concepts from Sun microsystems
Links to HCI related
sites
A comprehensive guide
to usability engineering web resources, including many valuable
links
Links
to various usability pages
LUIGUI HCI resources
more HCI links
nstl.com "The world's
leading independent information technology testing organization.
"
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Web Design
philosophe.com "a
web site devoted to quality assurance for web sites"
Sun Style guide A
cookbook for helping people create better web pages; Sun
Microsystems, Sun on the Net, Guide to Web Style
Web
Content Accessibility Guidelines These guidelines explain how to
make Web content accessible to people with disabilities
Web pages that suck
A fun yet educational site defining good and bad qualities of web
pages
killersites.com
David Siegel's web
site
Easy-to-Buy
E-Commerce Site Design Tips from MSDN
The Interface Hall
of Shame is an irreverent collection of common interface design
mistakes. Our hope is that by highlighting these problems, we can
help developers avoid making similar mistakes.
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page
Customer
experience
personalization.com
An excellent source for information and analysis on all aspects of
web site personalization.
ZDNet's
Best Practices the best and worst in e-commerce design. Best
Practices gives you examples of what works, what doesn't and why.
goodexperience.com
Gómez "provides an
unparalleled view of online customer experience by combining
industry specific expertise, a thoroughly objective and extensive
Internet evaluation methodology, and high-quality community ratings
and reviews of online businesses". more to the point, includes
customer experience metrics, usability etc.
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page
Articles
Links to usability
articles
Usability
Is Not Graphic Design "As usability consultants, we're
often asked by potential clients to bring in a portfolio of
"screens" that we've designed. But we don't have any,
because we don't design "screens"; we design interaction,
the intended behavior by which people will use a product or a web
site"
Stupid
Ecommerce Tricks: Five Real Ways Top Web Sites Drive Customers
Away - good article
Ultimate
Web Site Survival Guide, The web is now more than 1 billion
pages huge, but only a handful of those are getting hits. Here are
six things you must do know to stay in the web game before it is too
late.
Know
your users Discusses the importance of knowing your users and
designing a web site that meets their needs
Ecommerce
Times article "Trapped on the Web?" If a site is
designed, compelling content and a variety of products don't
count for much,
"Excite
At Home's new service puts content in fast lane."
Excite@Home today launched its long-awaited portal for high-speed
Internet connections, the latest sign of an emerging trend toward
"rich" Web content, CNET News.com, Corey Grice
"Staying
Lean and Mean on the Web"; PC Week Shoot-Out Examines six
web sites that show how to get and stay competitive on the web, Jim
Rapoza, PC Week Labs
Statistics
on the costs to retailers of failed web designs (1.5 to 2.1
million wasted on average per site), loss of sales due to inability
to find items (up to 1/2 of potential sales), reduction in repeat
traffic due to inability to find information (40%. )Forrester
Research quoted in, The Industry Standard
"Outsourcing
gives search a whole new fragrance" Article on searching
the web
Usage-Centered
vs. Traditional Web Design
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page
Organisations
International Journal
of Human Interaction This journal addresses the cognitive,
social, health and ergonomic aspects of work with computers and
emphasizes both the human and computer science aspects of the
effective design and use of computer interactive systems. The
Journal presents original research both in the generic aspects of
interface design and in the special application of interface design
in a variety of diversified leisure and work activities.
Human
Factors International helps you to create easy-to-use
interfaces by providing free tools such as: usability design tips, a
free usability evaluation and a usability quiz.
Usability Professionals
Association
Ergonomics
Society
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Tools and
resources
ergoworld.com
Methods and guidelines
Inventory of usability tools
Examples
of usability deliverables from the Society for Technical Communication.
Includes letters and surveys for soliciting participants within
organization, test plan & other document templates, checklists,
processes and procedures from Xerox.
List of pointers
to internet information about software user interface topics.
M4
an AC tool to build, launch and administer a web presence as well as
how to view the online, real-time usage reports.
tucows.com software
downloads
NIST WebMetrics
tools and techniques to facilitate evaluation of the usability of
web sites.
Web developers virtual library
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page
Agencies
creativegood.com
agency.com
lante.com
ixl.com
modemmedia.com Check out
there internet bill of rights
viant.com
sapient.com
e-satisfy.com
"a Customer Relationship Management company that measures the
customer experience for click and mortar companies"
Nua "Nua specialises in delivering
online publishing and content management solutions for its clients
that create business value, build brand awareness and community
online"
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page
Marketing
Chinwag
the home of UK Net-marketing
mad.co.uk target="_blank" is the online community
for marketing, media, advertising and design
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eZines and
search engines
fastcompany.com
webdata.com
ecommercetimes.com
internetnews.com
northernlight.com
dmoz.org
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Accessibility
W3C
Web Accessibility Initiative (WAI) Guidelines for ensuring web accessibility
Alternatively...
cluetrain.com A powerful
global conversation has begun. Through the Internet, people are
discovering and inventing new ways to share relevant knowledge with
blinding speed. As a direct result, markets are getting smarter—and
getting smarter faster than most companies.
Hoax
warnings Fed up with people sending you warnings of viruses?
Check here first. The industry standard information source for new
virus hoaxes and false alerts
dack.com includes the web economy
bullshit generator and the equally useful Shakespearian curse generator
Swoosh no more
The use of swooshes and globes and other loveleys in corporate logos
Adbusters Anti advertising
fuckedcompany.com dot
com fuck ups
Urban legends
enormicom.com create a company
contentious.com webzine
for content writers of on-line media
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