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Links


Links


They are a bit sloppy, and have yet to find a comfortable navigation structure to sit in, but below is a smorgasbord of links.  Note that most of them are quite old (circa dot.com boom tiime!)  A more up to date list of my current favourites will eventually appear...

General |Usability | Web Design | Customer experience | Articles | Organisations | Tools & resources | Agencies | Marketing | eZines and search engines | Accessibility | Alternatively...

General

useit.com Jakob Nielsen's Website

usableweb.com Guide to Web usability resources

The Interface Hall of Shame is an irreverent collection of common interface design mistakes. Our hope is that by highlighting these problems, we can help developers avoid making similar mistakes

ZDNet's Best Practices the best and worst in e-commerce design. Best Practices gives you examples of what works, what doesn't and why.

goodexperience.com

Easy-to-Buy E-Commerce Site Design Tips from MSDN

Stupid Ecommerce Tricks: Five Real Ways Top Web Sites Drive Customers Away - good article

Hoax warnings Fed up with people sending you warnings of viruses? Check here first. The industry standard information source for new virus hoaxes and false alerts

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Usability

useit.com Jakob Nielsen's Website

usableweb.com Guide to Web usability resources Highly recommended!

Webword.com "provide(s) you with outstanding usability information for all of your Internet endeavors".

User testing Walks you through the process of setting up and implementing a usability evaluation. You can conduct user testing anytime in your site's development cycle.

usabilityfirst.com provides essential information to help make websites and other software easier to use

INUSE 6.2 Handbook of User-Centred Design

How to Test Usability

Web usability inspections presentation from Constantine and Lockwood

Society for Technical Communication usability index

The Usability Methods Toolbox information about almost all of the methods and techniques used in usability evaluation

List of informative websites, research reports, articles, and books that provide compelling information on site usability from Customer insites

foruse.com A forum for professionals--software engineers, user interface designers, product designers, human-factors specialists, and others creating more usable products--about software and Web usability, user interface design, user role models, use cases and task modeling, content and navigation models, user interface architecture, and usability inspections

Usability Testing of Advanced Web Concepts from Sun microsystems

Links to HCI related sites

A comprehensive guide to usability engineering web resources, including many valuable links

Links to various usability pages

LUIGUI HCI resources more HCI links

nstl.com "The world's leading independent information technology testing organization. "

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Web Design

philosophe.com "a web site devoted to quality assurance for web sites"

Sun Style guide A cookbook for helping people create better web pages; Sun Microsystems, Sun on the Net, Guide to Web Style

Web Content Accessibility Guidelines These guidelines explain how to make Web content accessible to people with disabilities

Web pages that suck A fun yet educational site defining good and bad qualities of web pages

killersites.com

David Siegel's web site

Easy-to-Buy E-Commerce Site Design Tips from MSDN

The Interface Hall of Shame is an irreverent collection of common interface design mistakes. Our hope is that by highlighting these problems, we can help developers avoid making similar mistakes.

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Customer experience

personalization.com An excellent source for information and analysis on all aspects of web site personalization.

ZDNet's Best Practices the best and worst in e-commerce design. Best Practices gives you examples of what works, what doesn't and why.

goodexperience.com

Gómez "provides an unparalleled view of online customer experience by combining industry specific expertise, a thoroughly objective and extensive Internet evaluation methodology, and high-quality community ratings and reviews of online businesses". more to the point, includes customer experience metrics, usability etc.

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Articles

Links to usability articles

Usability Is Not Graphic Design "As usability consultants, we're often asked by potential clients to bring in a portfolio of "screens" that we've designed. But we don't have any, because we don't design "screens"; we design interaction, the intended behavior by which people will use a product or a web site"

Stupid Ecommerce Tricks: Five Real Ways Top Web Sites Drive Customers Away - good article

Ultimate Web Site Survival Guide, The web is now more than 1 billion pages huge, but only a handful of those are getting hits. Here are six things you must do know to stay in the web game before it is too late.

Know your users Discusses the importance of knowing your users and designing a web site that meets their needs

Ecommerce Times article "Trapped on the Web?" If a site is designed, compelling content and a variety of products don't count for much,

"Excite At Home's new service puts content in fast lane." Excite@Home today launched its long-awaited portal for high-speed Internet connections, the latest sign of an emerging trend toward "rich" Web content, CNET News.com, Corey Grice

"Staying Lean and Mean on the Web"; PC Week Shoot-Out Examines six web sites that show how to get and stay competitive on the web, Jim Rapoza, PC Week Labs

Statistics on the costs to retailers of failed web designs (1.5 to 2.1 million wasted on average per site), loss of sales due to inability to find items (up to 1/2 of potential sales), reduction in repeat traffic due to inability to find information (40%. )Forrester Research quoted in, The Industry Standard

"Outsourcing gives search a whole new fragrance" Article on searching the web

Usage-Centered vs. Traditional Web Design

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Organisations

International Journal of Human Interaction This journal addresses the cognitive, social, health and ergonomic aspects of work with computers and emphasizes both the human and computer science aspects of the effective design and use of computer interactive systems. The Journal presents original research both in the generic aspects of interface design and in the special application of interface design in a variety of diversified leisure and work activities.

Human Factors International helps you to create easy-to-use interfaces by providing free tools such as: usability design tips, a free usability evaluation and a usability quiz.

Usability Professionals Association

Ergonomics Society

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Tools and resources

ergoworld.com

Methods and guidelines Inventory of usability tools

Examples of usability deliverables from the Society for Technical Communication. Includes letters and surveys for soliciting participants within organization, test plan & other document templates, checklists, processes and procedures from Xerox.

List of pointers to internet information about software user interface topics.

M4 an AC tool to build, launch and administer a web presence as well as how to view the online, real-time usage reports.

tucows.com software downloads

NIST WebMetrics tools and techniques to facilitate evaluation of the usability of web sites.

Web developers virtual library

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Agencies

creativegood.com

agency.com

lante.com

ixl.com

modemmedia.com Check out there internet bill of rights

viant.com

sapient.com

e-satisfy.com "a Customer Relationship Management company that measures the customer experience for click and mortar companies"

Nua "Nua specialises in delivering online publishing and content management solutions for its clients that create business value, build brand awareness and community online"

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Marketing

Chinwag the home of UK Net-marketing

mad.co.uk target="_blank" is the online community for marketing, media, advertising and design

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eZines and search engines

fastcompany.com

webdata.com

ecommercetimes.com

internetnews.com

northernlight.com

dmoz.org

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Accessibility

W3C Web Accessibility Initiative (WAI) Guidelines for ensuring web accessibility

Alternatively...

cluetrain.com A powerful global conversation has begun. Through the Internet, people are discovering and inventing new ways to share relevant knowledge with blinding speed. As a direct result, markets are getting smarter—and getting smarter faster than most companies.

Hoax warnings Fed up with people sending you warnings of viruses? Check here first. The industry standard information source for new virus hoaxes and false alerts

dack.com includes the web economy bullshit generator and the equally useful Shakespearian curse generator

Swoosh no more The use of swooshes and globes and other loveleys in corporate logos

Adbusters Anti advertising

fuckedcompany.com dot com fuck ups

Urban legends

enormicom.com create a company

contentious.com webzine for content writers of on-line media

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© marc mcneill 2002