Comments on: Most retail banking web presence is just not connected

By: I just want to talk to someone | dancingmango

I just want to talk to someone | dancingmango — Tue, 24 Nov 2009 10:27:39 +0000

[...] unique about Alliance and Leicester. I hate to pick on them. But this seems like a case of a lack of joined up thinking. When you are designing processes or procedures, don’t just think about them from the [...]

By: James Governor’s Monkchips » Note to Cisco: Barclays ain’t Web 2.0

Wed, 27 Jun 2007 13:07:05 +0000

[...] I am with the dancing mango. The thing is: describing something as Web 2.0 doesn’t make it so. It lessens rather than adds credibility to point to a company as a 2.0 case study, if the evidence isn’t there? Does Barclays.com change based on user behaviours? Where is the community area? No architecture of participation I can see. Perhaps I am missing something. [...]

By: John - smorgasbord-design.co.uk

John - smorgasbord-design.co.uk — Tue, 03 Oct 2006 21:14:34 +0000

Is it too critical to lambast transactional sites for their paucity of va-va-voom? Isn’t more important that they work or are the two mutually exclusive? I try to answer some of these questions myself on my ‘response’ post. Great blog Marc.

By: marten.gustafson » Swedish retail banking web presence fairly connected

marten.gustafson » Swedish retail banking web presence fairly connected — Mon, 02 Oct 2006 19:44:46 +0000

[...] Based on this it seems that the internet presence of Swedish banks perform fairly well compared to their UK counterparts. I’ve never had any browser problems and though I like the security solution of Swedbank better than that of SEB they’re just marginal differences. A big plus to SwedBank who actually provide you with a, almost, full working demo version of their internet banking application where you can log in and actualy transfer money between the accounts of the demo user etc. [...]

By: JJ

JJ — Mon, 02 Oct 2006 12:09:16 +0000

I couldn’t agree with you more, Marc. I’m a happy smile customer but I can’t deny I was pretty disapointed by the experience of using their site when I first switched to them. Sure everything works (even though the default font size is slightly too small and I’m always increasing it). But as innovators in online banking I was expecting a much richer experience and there’s just no va-va-voom! There are other things about smile that I like (their ethical policy and the fact their call centres are genuinely helpful and friendly f’rinstance) but the site isn’t as enjoyable as my old account with the RBS and I did for a while think about switching back.