Fri 26 Jan 2007
Here’s a user survey where you can moan to Nokia about how bad your N80 is (or any other N series phone).
Archived Entry
- Post Date :
- Friday, Jan 26th, 2007 at 2:21 am
- Category :
- Mobile phones
- Do More :
- You can leave a response, or trackback from your own site.
Design Downloaded from WPThemes.Info
June 22nd, 2007 at 3:33 am
At least 212,500 to 250,000 units of Nokia N-series Returned for Repair
I bought a set of Nokia N80 phone on 7 November 2006. Within three months, I encountered technical problems such as the phone turning off automatically during the course of conversation. When I switched it on again, a message would appear that the SIM card registration failed.
The phone has been increasingly causing more problems. For example, I am unable to receive text messages timely (sometimes the lagtime could stretch to the next day), unable to hear my counterparty using handset (unless via loudspeaker or earpiece) and corruption of my memory card.
On 15 June 2007, Nokia service centre in Suntec City, Singapore retained my phone for repair and it was written on the acknowledgement form that the phone would be ready for collection on 18 June 2007 (12:00 p.m.). However, I was only informed that they had not commenced the repair when I was there to collect the phone.
On 19 June 2007, Nokia replaced a new motherboard. Within two hours, the phone automatically switched off. As I restarted it, the welcoming tone via loudspeaker was loud, irritating and weird. I forced a shut down and thereafter, it could not be restarted. A customer relation manager called to offer a so-called exceptional switch of transceiver, with an extension of two months from the end of the initial warranty. After a considerable thought, I decline the offer as I find it unacceptable. By the time the warranty lapse (in January 2008), this imperfect gadget might be useless.
I wish to express my deepest dissatisfaction of the quality of the phone and service I received. The unsatisfactory quality of the phone has resulted in my suffering massive loss of data in the corrupted memory card. In addition, it caused me great inconvenience (as I had to travel frequently to Nokia and could not use the phone as intended).
The manager informed me that (only) 8.5% to 10% of the 2.5 million units of N-series sold in Singapore are sent back for repair. This does not factor in users that have sold their phone before reaching Nokia for solution. I am writing to share my bad experience and would like Nokia to account to the public on how it intends to deal with the defective phones and whether there will be any recall of the phones to prevent inconvenience to the users.
I am open for further queries from Nokia to defend their integrity and responsibility for consumers.
Regards
Anthony Chang
Singapore
Email: ackvbelteshazzar@yahoo.co.uk