Swivel chair integration?

Liverpool Victoria website - quotes only available at selected times

One of the great promises of the eCommerce was that goods and services are always available, 24/7.  Not apparently at Liverpool Victoria whose online quotations are only available at selected times:

Please note that our online car insurance quotes are only available at selected times: 8am to 11.45pm Mon-Fri, 8am to 3.45pm Sat.

One can only assume that this is an issue with their integration of their website with their backend quotation engine.  Was the quotation engine built in the days of 9-5 business and is unavailable outside business hours?  Maybe it depends upon overnight batch processes that render it inoperational between 11.45 to 08:00 and from 3.45 on Saturdays to Monday morning?  Or is this swivel chair integration, some poor soul manually taking requests from the web site and entering them into the legacy system?  Someone who doesn’t work nights, Sundays and whose weekend starts at 3.45 on Saturday?

1 Comment

  1. Ed Systems · Thursday, 19 April, 2007

    Or maybe they outsourced their IT!

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