http://www.dancingmango.com/blog/2007/04/23/the-customer-is-not-always-right/ For more than a decade Marc has been a passionate advocate of placing the customer at the heart of business, working with clients in finance, retail, government and entertainment sectors, helping them craft compelling cross channel customer experiences. Marc champions lean and agile approaches for making customer driven innovation happen. He brings design thinking and creativity to clients, engaging across the organisation with a focus on delivery as well as ideas. He is currently writing a book on Agile Experience Design to be published this Autumn. Sun, 25 Sep 2011 23:33:07 +0000 http://wordpress.org/?v=2.9 hourly 1 http://www.dancingmango.com/blog/2007/04/23/the-customer-is-not-always-right/comment-page-1/#comment-22075 JH Mon, 23 Apr 2007 21:32:54 +0000 http://www.dancingmango.com/blog/2007/04/23/the-customer-is-not-always-right/#comment-22075 Who knows.. it may turn out to be more innovative than what we can think of, being from the traditional textbox-and-label UI's our minds tend to be bound to. Who knows.. it may turn out to be more innovative than what we can think of, being from the traditional textbox-and-label UI’s our minds tend to be bound to.

]]> http://www.dancingmango.com/blog/2007/04/23/the-customer-is-not-always-right/comment-page-1/#comment-22070 leisa reichelt Mon, 23 Apr 2007 19:26:22 +0000 http://www.dancingmango.com/blog/2007/04/23/the-customer-is-not-always-right/#comment-22070 oooh! I want to see what you ended up with! :) oooh! I want to see what you ended up with!

]]> http://www.dancingmango.com/blog/2007/04/23/the-customer-is-not-always-right/comment-page-1/#comment-22051 JH Mon, 23 Apr 2007 15:58:19 +0000 http://www.dancingmango.com/blog/2007/04/23/the-customer-is-not-always-right/#comment-22051 To play devil's advocate (read "corporate shill")... If you had made your suggestions but built it to the spec the customer had asked for, they'd be paying you to refactor it into the system that you had originally envisioned. To play devil’s advocate (read “corporate shill”)…
If you had made your suggestions but built it to the spec the customer had asked for, they’d be paying you to refactor it into the system that you had originally envisioned.

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