http://www.dancingmango.com/blog/2007/06/14/the-little-things-really-do-count/ For more than a decade Marc has been a passionate advocate of placing the customer at the heart of business, working with clients in finance, retail, government and entertainment sectors, helping them craft compelling cross channel customer experiences. Marc champions lean and agile approaches for making customer driven innovation happen. He brings design thinking and creativity to clients, engaging across the organisation with a focus on delivery as well as ideas. He is currently writing a book on Agile Experience Design to be published this Autumn. Sun, 25 Sep 2011 23:33:07 +0000 http://wordpress.org/?v=2.9 hourly 1 http://www.dancingmango.com/blog/2007/06/14/the-little-things-really-do-count/comment-page-1/#comment-29670 Mike Aleksiuk Thu, 14 Jun 2007 10:25:13 +0000 http://www.dancingmango.com/blog/2007/06/14/the-little-things-really-do-count/#comment-29670 I bet a few years ago I also would have called it low priority gold plating, but then I got used to using it. In my case, it was Firefox's ctrl-f functionality that got me hooked. It's great because of the find-as-you-type feature, but is also brilliant because no pop-up box comes up to get in my way. I bet a few years ago I also would have called it low priority gold plating, but then I got used to using it. In my case, it was Firefox’s ctrl-f functionality that got me hooked. It’s great because of the find-as-you-type feature, but is also brilliant because no pop-up box comes up to get in my way.

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