http://www.dancingmango.com/blog/2007/07/25/virgin-sloppiness/ For more than a decade Marc has been a passionate advocate of placing the customer at the heart of business, working with clients in finance, retail, government and entertainment sectors, helping them craft compelling cross channel customer experiences. Marc champions lean and agile approaches for making customer driven innovation happen. He brings design thinking and creativity to clients, engaging across the organisation with a focus on delivery as well as ideas. He is currently writing a book on Agile Experience Design to be published this Autumn. Sun, 25 Sep 2011 23:33:07 +0000 http://wordpress.org/?v=2.9 hourly 1 http://www.dancingmango.com/blog/2007/07/25/virgin-sloppiness/comment-page-1/#comment-35951 Prashant Thu, 26 Jul 2007 10:51:42 +0000 http://www.dancingmango.com/blog/2007/07/25/virgin-sloppiness/#comment-35951 I suggest that it was not the process flow that was faulty.. it was the lack of proper usability testing. Any BA or developer worth their salt should have known that most people have their pop-up blockers on their browsers. I suggest that it was not the process flow that was faulty.. it was the lack of proper usability testing. Any BA or developer worth their salt should have known that most people have their pop-up blockers on their browsers.

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