Comments on: Banks don’t want you emailing their staff http://www.dancingmango.com/blog/2008/07/02/banks-dont-want-you-emailing-their-staff/ For more than a decade Marc has been a passionate advocate of placing the customer at the heart of business, working with clients in finance, retail, government and entertainment sectors, helping them craft compelling cross channel customer experiences. Marc champions lean and agile approaches for making customer driven innovation happen. He brings design thinking and creativity to clients, engaging across the organisation with a focus on delivery as well as ideas. He is currently writing a book on Agile Experience Design to be published this Autumn. Sun, 25 Sep 2011 23:33:07 +0000 http://wordpress.org/?v=2.9 hourly 1 By: Bob H. http://www.dancingmango.com/blog/2008/07/02/banks-dont-want-you-emailing-their-staff/comment-page-1/#comment-80171 Bob H. Sat, 05 Jul 2008 15:48:40 +0000 http://www.dancingmango.com/blog/2008/07/02/banks-dont-want-you-emailing-their-staff/#comment-80171 I asked my (Canadian) bank(s) this. They claim it comes down to confidentiality -- and since email is hardly secure, I suppose it does. On the other hand, two of my banks had a little declaration I could sign (in person), which I did, after which they are allowed to communicate via email. I don't know about in the branch staff, haven't tried, but I do all my off-line banking through 'personal' reps anyway. I have to say, doing everything via email is great. I asked my (Canadian) bank(s) this. They claim it comes down to confidentiality — and since email is hardly secure, I suppose it does.

On the other hand, two of my banks had a little declaration I could sign (in person), which I did, after which they are allowed to communicate via email. I don’t know about in the branch staff, haven’t tried, but I do all my off-line banking through ‘personal’ reps anyway. I have to say, doing everything via email is great.

]]> By: Josh E. http://www.dancingmango.com/blog/2008/07/02/banks-dont-want-you-emailing-their-staff/comment-page-1/#comment-79840 Josh E. Wed, 02 Jul 2008 15:40:16 +0000 http://www.dancingmango.com/blog/2008/07/02/banks-dont-want-you-emailing-their-staff/#comment-79840 Very interesting assertion. And why couldn't she email me all the info I need to carry out my action without starting over next time I come back to the bank? The salespeople at the Apple store can email me a receipt...why can't bank tellers do the same? Very interesting assertion. And why couldn’t she email me all the info I need to carry out my action without starting over next time I come back to the bank? The salespeople at the Apple store can email me a receipt…why can’t bank tellers do the same?

]]> By: Tom Koschate http://www.dancingmango.com/blog/2008/07/02/banks-dont-want-you-emailing-their-staff/comment-page-1/#comment-79839 Tom Koschate Wed, 02 Jul 2008 15:11:59 +0000 http://www.dancingmango.com/blog/2008/07/02/banks-dont-want-you-emailing-their-staff/#comment-79839 "What is it with the banks that they don’t want their staff to have external email access?" It would be futile anyway. The chances of the same person being in the same role at the same branch in six months approaches zero, and you just know that they wouldn't know who's taken over their accounts since they left. When I bought my house a number of years ago, the file was handled by three different mortgage officers in the interval between first applying and finally closing the sale. “What is it with the banks that they don’t want their staff to have external email access?”

It would be futile anyway. The chances of the same person being in the same role at the same branch in six months approaches zero, and you just know that they wouldn’t know who’s taken over their accounts since they left. When I bought my house a number of years ago, the file was handled by three different mortgage officers in the interval between first applying and finally closing the sale.

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