Let common sense prevail

July 25, 2008

Me: “Hello, I’d like to book a flight back to London on Thursday please”.

BA: “Certainly. BA 28. Midnight Thirty Five.”

And that was it. No friendly warning, so close to doing this again.

If I ask for a flight on Thursday, common sense suggests that the fact that the plane is scheduled to depart 35 minutes into Thursday, and I need to be at the airport at 10pm on Wednesday, then it really isn’t a Thursday flight. Not being explicit and clear with this is rude business.

Posted in Customer Experience, travel