Comments on: Resign or fix what you broke? http://www.dancingmango.com/blog/2008/10/02/resign-or-fix-what-you-broke/ For more than a decade Marc has been a passionate advocate of placing the customer at the heart of business, working with clients in finance, retail, government and entertainment sectors, helping them craft compelling cross channel customer experiences. Marc champions lean and agile approaches for making customer driven innovation happen. He brings design thinking and creativity to clients, engaging across the organisation with a focus on delivery as well as ideas. He is currently writing a book on Agile Experience Design to be published this Autumn. Sun, 25 Sep 2011 23:33:07 +0000 http://wordpress.org/?v=2.9 hourly 1 By: Peter Gillard-Moss http://www.dancingmango.com/blog/2008/10/02/resign-or-fix-what-you-broke/comment-page-1/#comment-90304 Peter Gillard-Moss Thu, 02 Oct 2008 08:58:12 +0000 http://www.dancingmango.com/blog/2008/10/02/resign-or-fix-what-you-broke/#comment-90304 The problem is 'common sence' has established the non-sequitur that the person who broke something is in the best position to fix it and that people who have failed must be more likely to suceed next time (something about learning from their mistakes). When people used to resign it was on the basis that if you screwed it up last time chances are you'd screw it up next time too. Essentially you'd proven yourself unfit for your position. The end result is that the more failures you've been through the greater your experience and it's people with lots of experience that we want at the top! The problem is ‘common sence’ has established the non-sequitur that the person who broke something is in the best position to fix it and that people who have failed must be more likely to suceed next time (something about learning from their mistakes).

When people used to resign it was on the basis that if you screwed it up last time chances are you’d screw it up next time too. Essentially you’d proven yourself unfit for your position.

The end result is that the more failures you’ve been through the greater your experience and it’s people with lots of experience that we want at the top!

]]> By: Robert http://www.dancingmango.com/blog/2008/10/02/resign-or-fix-what-you-broke/comment-page-1/#comment-90301 Robert Thu, 02 Oct 2008 08:16:14 +0000 http://www.dancingmango.com/blog/2008/10/02/resign-or-fix-what-you-broke/#comment-90301 The honourable thing is not to resign, but to offer your resignation. At the same time, you offer, humbly, to do what you can to solve the problem. Let the ones impacted by your failure make the choice. Oh, and if you do stay - you first admit that you made a mistake, and you learn from it. The honourable thing is not to resign, but to offer your resignation. At the same time, you offer, humbly, to do what you can to solve the problem. Let the ones impacted by your failure make the choice.

Oh, and if you do stay – you first admit that you made a mistake, and you learn from it.

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