Comments on: Behaviour, intentions, interactions and corner cases http://www.dancingmango.com/blog/2009/01/03/behaviour-intentions-interactions-and-corner-cases/ For more than a decade Marc has been a passionate advocate of placing the customer at the heart of business, working with clients in finance, retail, government and entertainment sectors, helping them craft compelling cross channel customer experiences. Marc champions lean and agile approaches for making customer driven innovation happen. He brings design thinking and creativity to clients, engaging across the organisation with a focus on delivery as well as ideas. He is currently writing a book on Agile Experience Design to be published this Autumn. Sun, 25 Sep 2011 23:33:07 +0000 http://wordpress.org/?v=2.9 hourly 1 By: Colin Shaw http://www.dancingmango.com/blog/2009/01/03/behaviour-intentions-interactions-and-corner-cases/comment-page-1/#comment-109513 Colin Shaw Thu, 05 Feb 2009 21:07:22 +0000 http://www.dancingmango.com/blog/?p=488#comment-109513 The issue with systems is they are binary, somewhere down the line a human intervention is needed to inteript and make a judgement. I would agree the people should walk before they run and learn from existing technology before blindly adopting new channel, but make the same mistakes. Colin Shaw Blog: www.ExperienceClinic.com The issue with systems is they are binary, somewhere down the line a human intervention is needed to inteript and make a judgement. I would agree the people should walk before they run and learn from existing technology before blindly adopting new channel, but make the same mistakes.

Colin Shaw
Blog: http://www.ExperienceClinic.com

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