http://www.dancingmango.com/blog/2009/02/09/the-user-journey/ For more than a decade Marc has been a passionate advocate of placing the customer at the heart of business, working with clients in finance, retail, government and entertainment sectors, helping them craft compelling cross channel customer experiences. Marc champions lean and agile approaches for making customer driven innovation happen. He brings design thinking and creativity to clients, engaging across the organisation with a focus on delivery as well as ideas. He is currently writing a book on Agile Experience Design to be published this Autumn. Sun, 25 Sep 2011 23:33:07 +0000 http://wordpress.org/?v=2.9 hourly 1 http://www.dancingmango.com/blog/2009/02/09/the-user-journey/comment-page-1/#comment-112164 The user journey - Convergent Visionary Tue, 24 Feb 2009 14:10:07 +0000 http://www.dancingmango.com/blog/?p=574#comment-112164 [...] impact of usability, in particular the difference between interface design and interaction design. The user journey | dancingmango.  Did you enjoy this article? If yes, then subscribe to my RSS [...] [...] impact of usability, in particular the difference between interface design and interaction design. The user journey | dancingmango.  Did you enjoy this article? If yes, then subscribe to my RSS [...]

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