Comments on: If you say Log out, log me out http://www.dancingmango.com/blog/2009/06/30/if-you-say-log-out-log-me-out/ For more than a decade Marc has been a passionate advocate of placing the customer at the heart of business, working with clients in finance, retail, government and entertainment sectors, helping them craft compelling cross channel customer experiences. Marc champions lean and agile approaches for making customer driven innovation happen. He brings design thinking and creativity to clients, engaging across the organisation with a focus on delivery as well as ideas. He is currently writing a book on Agile Experience Design to be published this Autumn. Sun, 25 Sep 2011 23:33:07 +0000 http://wordpress.org/?v=2.9 hourly 1 By: jay http://www.dancingmango.com/blog/2009/06/30/if-you-say-log-out-log-me-out/comment-page-1/#comment-126735 jay Wed, 01 Jul 2009 01:36:25 +0000 http://www.dancingmango.com/blog/?p=708#comment-126735 I agree it's an interesting topic for discussion, but I'm actually ok with the "are you sure" conformation. Although, I think I might argue that the need for "log out" goes away in most cases if you put a "(don't) remember this session" option when I log in. I would also point out that I want them to know who I am when they show me offers, i.e. I have to be logged in so that I see relevant offers. I can't tell you how frustrating it was when Facebook (which knew full well that I was married, and to whom) kept showing me ads for singles... I agree it’s an interesting topic for discussion, but I’m actually ok with the “are you sure” conformation.

Although, I think I might argue that the need for “log out” goes away in most cases if you put a “(don’t) remember this session” option when I log in.

I would also point out that I want them to know who I am when they show me offers, i.e. I have to be logged in so that I see relevant offers. I can’t tell you how frustrating it was when Facebook (which knew full well that I was married, and to whom) kept showing me ads for singles…

]]> By: marc http://www.dancingmango.com/blog/2009/06/30/if-you-say-log-out-log-me-out/comment-page-1/#comment-126707 marc Tue, 30 Jun 2009 20:41:32 +0000 http://www.dancingmango.com/blog/?p=708#comment-126707 Thanks for your comment. I take your point and indeed should have noted that there is a summary of the customer's activity on that page. I agree that the summary is useful. But it is of secondary importance in the page hierarchy. It is beneath the page fold and easily missed. If they'd placed the activity summary at the top of the page then this post would not have been written. But it isn't. The primary focus of the page is the advertising and that IMHO is wrong. Thanks for your comment. I take your point and indeed should have noted that there is a summary of the customer’s activity on that page. I agree that the summary is useful. But it is of secondary importance in the page hierarchy. It is beneath the page fold and easily missed. If they’d placed the activity summary at the top of the page then this post would not have been written. But it isn’t. The primary focus of the page is the advertising and that IMHO is wrong.

]]> By: unclemalc http://www.dancingmango.com/blog/2009/06/30/if-you-say-log-out-log-me-out/comment-page-1/#comment-126701 unclemalc Tue, 30 Jun 2009 18:49:03 +0000 http://www.dancingmango.com/blog/?p=708#comment-126701 Interesting comments. Shame you chose to disguise the facts. Try writing the article again without any truths hidden and I'm sure it will read differently You manage to ignore the fact that the log out button actually takes you to an activity summary screen (yes with complimentary advertising) which summarises what you did when you logged on. Not a perfect solution I agree but forcing customers to heck what they have done is invauable to me. Who would check otherwise! Interesting comments.

Shame you chose to disguise the facts. Try writing the article again without any truths hidden and I’m sure it will read differently

You manage to ignore the fact that the log out button actually takes you to an activity summary screen (yes with complimentary advertising) which summarises what you did when you logged on. Not a perfect solution I agree but forcing customers to heck what they have done is invauable to me. Who would check otherwise!

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