Comments on: Why it pays to think about the whole system, not just your local function http://www.dancingmango.com/blog/2009/11/30/why-it-pays-to-think-about-the-whole-system-not-just-your-local-function/ For more than a decade Marc has been a passionate advocate of placing the customer at the heart of business, working with clients in finance, retail, government and entertainment sectors, helping them craft compelling cross channel customer experiences. Marc champions lean and agile approaches for making customer driven innovation happen. He brings design thinking and creativity to clients, engaging across the organisation with a focus on delivery as well as ideas. He is currently writing a book on Agile Experience Design to be published this Autumn. Sun, 25 Sep 2011 23:33:07 +0000 http://wordpress.org/?v=2.9 hourly 1 By: marc http://www.dancingmango.com/blog/2009/11/30/why-it-pays-to-think-about-the-whole-system-not-just-your-local-function/comment-page-1/#comment-135535 marc Wed, 02 Dec 2009 13:13:19 +0000 http://www.dancingmango.com/blog/?p=786#comment-135535 Yes, I've spent many hours in supermarkets watching customer and user behaviour... Yes, I’ve spent many hours in supermarkets watching customer and user behaviour…

]]> By: Mark Needham http://www.dancingmango.com/blog/2009/11/30/why-it-pays-to-think-about-the-whole-system-not-just-your-local-function/comment-page-1/#comment-135485 Mark Needham Tue, 01 Dec 2009 20:39:12 +0000 http://www.dancingmango.com/blog/?p=786#comment-135485 Did you go and watch some the staff doing the mark downs in order to observe that? Sounds pretty cool. You can see why they shortcut the process like that given how long it takes with the 'correct' way. Presumably the solution is to try and cut down the time the proper approach takes so that people are more inclined to do that than shortcut? Did you go and watch some the staff doing the mark downs in order to observe that? Sounds pretty cool.

You can see why they shortcut the process like that given how long it takes with the ‘correct’ way. Presumably the solution is to try and cut down the time the proper approach takes so that people are more inclined to do that than shortcut?

]]> By: Prashant http://www.dancingmango.com/blog/2009/11/30/why-it-pays-to-think-about-the-whole-system-not-just-your-local-function/comment-page-1/#comment-135480 Prashant Tue, 01 Dec 2009 19:05:35 +0000 http://www.dancingmango.com/blog/?p=786#comment-135480 Good metaphor and one that works for me. Good metaphor and one that works for me.

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