Comments for dancingmango http://www.dancingmango.com/blog It's all about the human experience Fri, 12 Mar 2010 10:50:37 +0000 http://wordpress.org/?v=2.9 hourly 1 Comment on The journey doesn’t end with the buy button by marc http://www.dancingmango.com/blog/2010/03/12/the-journey-doesnt-end-with-the-buy-button/comment-page-1/#comment-139663 marc Fri, 12 Mar 2010 10:50:37 +0000 http://www.dancingmango.com/blog/?p=857#comment-139663 Credit to Laskys, I sent them this blog post and within ten minutes I received the following reply: Please accept my apologies for this situation. I can confirm that this is down to a system error allowing the order to go through without checking the stock. I can confirm that we have requested a refund for you. Please allow 24 hours for this to be completed and a further 3-5 working days for the monies to show as a clear fund in your account. Credit to Laskys, I sent them this blog post and within ten minutes I received the following reply:

Please accept my apologies for this situation. I can confirm that this is down to a system error allowing the order to go through without checking the stock. I can confirm that we have requested a refund for you. Please allow 24 hours for this to be completed and a further 3-5 working days for the monies to show as a clear fund in your account.

]]> Comment on A leap of faith by Andrew http://www.dancingmango.com/blog/2010/02/25/a-leap-of-faith/comment-page-1/#comment-139188 Andrew Fri, 26 Feb 2010 05:56:16 +0000 http://www.dancingmango.com/blog/?p=829#comment-139188 It seems to me that in this situation the leap is required because the brief hasn't done enough to close the gap. Equally it's a leap of faith from the consultant / agency that the client has expressed enough to ensure that their expectations will be met. Getting good briefs from clients...the bug bear of client facing professionals everywhere. It seems to me that in this situation the leap is required because the brief hasn’t done enough to close the gap. Equally it’s a leap of faith from the consultant / agency that the client has expressed enough to ensure that their expectations will be met.

Getting good briefs from clients…the bug bear of client facing professionals everywhere.

]]> Comment on Lotus notes, outlook and Office 2007 by Fred http://www.dancingmango.com/blog/2007/11/27/lotus-notes-outlook-and-office-2007/comment-page-1/#comment-139174 Fred Thu, 25 Feb 2010 17:32:57 +0000 http://www.dancingmango.com/blog/2007/11/27/lotus-notes-outlook-and-office-2007/#comment-139174 My company is moving to Office 2010 as soon as it is RTM. Is there a connector ready for Notes 8 to Office 2010? Thanks. My company is moving to Office 2010 as soon as it is RTM. Is there a connector ready for Notes 8 to Office 2010? Thanks.

]]> Comment on Day trip to Shenzhen by Lenlen Cabunoc http://www.dancingmango.com/blog/2008/12/31/day-trip-to-shenzhen/comment-page-1/#comment-138607 Lenlen Cabunoc Tue, 09 Feb 2010 01:25:58 +0000 http://www.dancingmango.com/blog/?p=486#comment-138607 What are the requirements to get a visa at the border? How much do we pay for the visa? What are the requirements to get a visa at the border? How much do we pay for the visa?

]]> Comment on We didn’t build it because the business didn’t prioritise it by Prashant http://www.dancingmango.com/blog/2010/01/25/we-didnt-build-it-because-the-business-didnt-prioritise-it/comment-page-1/#comment-138098 Prashant Tue, 26 Jan 2010 16:01:47 +0000 http://www.dancingmango.com/blog/?p=825#comment-138098 Oh and having lived in UK and Indian democracy, its a tough job convincing me that Democracy != populism. Democracy ultimately degenerates into one because it treats all voters as equals. Oh and having lived in UK and Indian democracy, its a tough job convincing me that Democracy != populism. Democracy ultimately degenerates into one because it treats all voters as equals.

]]> Comment on We didn’t build it because the business didn’t prioritise it by Prashant http://www.dancingmango.com/blog/2010/01/25/we-didnt-build-it-because-the-business-didnt-prioritise-it/comment-page-1/#comment-138096 Prashant Tue, 26 Jan 2010 15:28:40 +0000 http://www.dancingmango.com/blog/?p=825#comment-138096 Agile != blindly do whatever the customer asks you to do That is a problem. What tools exactly does Agile have to understand and appreciate future innovation when the benefits are not immediately quantifiable ? More often than not, the pushback/ argument for not doing something is based on old world thinking about business value. It requires a leap of faith to follow the insights of someone with vision. I dont think either Lean or Agile philosophies explicitly value that. Twitter or Apple Ipod or Youtube would never have been born with that mindset. Agile != blindly do whatever the customer asks you to do

That is a problem. What tools exactly does Agile have to understand and appreciate future innovation when the benefits are not immediately quantifiable ? More often than not, the pushback/ argument for not doing something is based on old world thinking about business value.

It requires a leap of faith to follow the insights of someone with vision. I dont think either Lean or Agile philosophies explicitly value that. Twitter or Apple Ipod or Youtube would never have been born with that mindset.

]]> Comment on We didn’t build it because the business didn’t prioritise it by Jason Yip http://www.dancingmango.com/blog/2010/01/25/we-didnt-build-it-because-the-business-didnt-prioritise-it/comment-page-1/#comment-138090 Jason Yip Tue, 26 Jan 2010 13:01:59 +0000 http://www.dancingmango.com/blog/?p=825#comment-138090 Democracy != populism like Agile != blindly do whatever the customer asks you to do Democracy != populism like Agile != blindly do whatever the customer asks you to do

]]> Comment on We didn’t build it because the business didn’t prioritise it by Prashant http://www.dancingmango.com/blog/2010/01/25/we-didnt-build-it-because-the-business-didnt-prioritise-it/comment-page-1/#comment-138059 Prashant Mon, 25 Jan 2010 16:22:20 +0000 http://www.dancingmango.com/blog/?p=825#comment-138059 Hmmm.. but do the product owners or end users always know ? As Henry Ford said " If I had asked my customers what they want, they would have asked for faster horses". Democracy will always draw upon the least common denominator not the insight. Hmmm.. but do the product owners or end users always know ? As Henry Ford said ” If I had asked my customers what they want, they would have asked for faster horses”.

Democracy will always draw upon the least common denominator not the insight.

]]> Comment on We didn’t build it because the business didn’t prioritise it by mattmc http://www.dancingmango.com/blog/2010/01/25/we-didnt-build-it-because-the-business-didnt-prioritise-it/comment-page-1/#comment-138056 mattmc Mon, 25 Jan 2010 15:21:43 +0000 http://www.dancingmango.com/blog/?p=825#comment-138056 Interesting point about missing the user perspective. I feel some people go overboard in internal SW development with the whole idea of it being bad to build anything the customer didn't ask for. This is often a problem if the customer is management and they build a system that is literally painful for their employees who are, for example, forced to put up with a literal implementation of processing rules they weren't following tot he letter before that result in situations where documents can't be processed if someone that is the official approver isn't the office that day. Steve Blank's Customer Development model is one approach to this, but the basic concept is that you have to experiment. Building something for customers outside of your organization puts the assumption that the scrum product owner or XP customer has all the answers into even more questionable territory. Interesting point about missing the user perspective. I feel some people go overboard in internal SW development with the whole idea of it being bad to build anything the customer didn’t ask for. This is often a problem if the customer is management and they build a system that is literally painful for their employees who are, for example, forced to put up with a literal implementation of processing rules they weren’t following tot he letter before that result in situations where documents can’t be processed if someone that is the official approver isn’t the office that day.

Steve Blank’s Customer Development model is one approach to this, but the basic concept is that you have to experiment. Building something for customers outside of your organization puts the assumption that the scrum product owner or XP customer has all the answers into even more questionable territory.

]]> Comment on Just ignore what they say by Pablo http://www.dancingmango.com/blog/2009/12/03/just-ignore-what-they-say/comment-page-1/#comment-136703 Pablo Wed, 23 Dec 2009 16:13:09 +0000 http://www.dancingmango.com/blog/?p=788#comment-136703 I believe what you say is generally true. It's like when a person orders a new car or house and says, "I need this option and that kind of space and......". Then, when they have to pay for it, all of a sudden many of the "must haves" turn into "not necessary". To the previous poster, skyscraper, banners and MPUs are types of advertising on websites. It should be fairly obvious from the article what these were referring to. A/B testing is the process of testing multiple scenarios and analyzing results. A quick Google search would help further define these for you. Back to the main story then - I always enjoy reading a study on human psychology as it pertains to marketing. Thank you! I believe what you say is generally true. It’s like when a person orders a new car or house and says, “I need this option and that kind of space and……”. Then, when they have to pay for it, all of a sudden many of the “must haves” turn into “not necessary”.

To the previous poster, skyscraper, banners and MPUs are types of advertising on websites. It should be fairly obvious from the article what these were referring to. A/B testing is the process of testing multiple scenarios and analyzing results. A quick Google search would help further define these for you.

Back to the main story then – I always enjoy reading a study on human psychology as it pertains to marketing. Thank you!

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