Comments for dancingmango http://www.dancingmango.com/blog It's all about the human experience Wed, 07 Jan 2009 17:46:31 +0000 http://wordpress.org/?v=2.6.2 Comment on This impatient monkey by Frank Carver’s Punch Barrel / Monkey testing http://www.dancingmango.com/blog/2007/02/21/this-impatient-monkey/#comment-105653 Frank Carver’s Punch Barrel / Monkey testing Wed, 07 Jan 2009 13:47:18 +0000 http://www.dancingmango.com/blog/2007/02/21/this-impatient-monkey/#comment-105653 [...] This impatient monkey - dancingmango [...] [...] This impatient monkey - dancingmango [...]

]]> Comment on This impatient monkey by Do not click Stop or Reload | dancingmango http://www.dancingmango.com/blog/2007/02/21/this-impatient-monkey/#comment-105612 Do not click Stop or Reload | dancingmango Wed, 07 Jan 2009 05:59:37 +0000 http://www.dancingmango.com/blog/2007/02/21/this-impatient-monkey/#comment-105612 [...] This is frankly inexcusable.  If the form doesn’t appear to work, the user will inevitably click on the button more than once.  The code should accommodate this behaviour, not weasel out of it with small print. In developing the form there was an important acceptance or test case left out, that for monkey behaviour. [...] [...] This is frankly inexcusable.  If the form doesn’t appear to work, the user will inevitably click on the button more than once.  The code should accommodate this behaviour, not weasel out of it with small print. In developing the form there was an important acceptance or test case left out, that for monkey behaviour. [...]

]]> Comment on Beginners guide to social networking by googlegadgetblog.com http://www.dancingmango.com/blog/2009/01/06/beginners-guide-to-social-networking/#comment-105603 googlegadgetblog.com Wed, 07 Jan 2009 04:07:45 +0000 http://www.dancingmango.com/blog/?p=503#comment-105603 I like your article. It seems like there are still a few people out there who don't utilize all the networking tools to their fullest. You seem to have a good start for them. I like your article. It seems like there are still a few people out there who don’t utilize all the networking tools to their fullest. You seem to have a good start for them.

]]> Comment on Front of wallet by Beginners guide to social networking | dancingmango http://www.dancingmango.com/blog/2008/09/15/front-of-wallet/#comment-105428 Beginners guide to social networking | dancingmango Tue, 06 Jan 2009 00:59:44 +0000 http://www.dancingmango.com/blog/2008/09/15/front-of-wallet/#comment-105428 [...] activity, but I’m still not sure. One of the things I think that such a tool needs to be is in your face, front of wallet and FriendFeed just doesn’t do it for me. Give me time and I may change my [...] [...] activity, but I’m still not sure. One of the things I think that such a tool needs to be is in your face, front of wallet and FriendFeed just doesn’t do it for me. Give me time and I may change my [...]

]]> Comment on I declare! Rich internet applications by Behaviour, intentions, interactions and corner cases | dancingmango http://www.dancingmango.com/blog/2006/07/21/i-declare-rich-internet-applications/#comment-105262 Behaviour, intentions, interactions and corner cases | dancingmango Mon, 05 Jan 2009 04:02:09 +0000 http://www.dancingmango.com/blog/?p=67#comment-105262 [...] more fuzzy searching to find what you want. Forms can be more like their real-world brethren. Rather than the “command and control” approach of imperative programming that drives a sequential, rule driven flow, the declarative approach to programming enables greater [...] [...] more fuzzy searching to find what you want. Forms can be more like their real-world brethren. Rather than the “command and control” approach of imperative programming that drives a sequential, rule driven flow, the declarative approach to programming enables greater [...]

]]> Comment on Real world forms by Behaviour, intentions, interactions and corner cases | dancingmango http://www.dancingmango.com/blog/2008/02/12/real-world-forms/#comment-104999 Behaviour, intentions, interactions and corner cases | dancingmango Sat, 03 Jan 2009 04:59:28 +0000 http://www.dancingmango.com/blog/2008/02/12/real-world-forms/#comment-104999 [...] are introducing web 2.0 interactivity to introduce more fuzzy searching to find what you want. Forms can be more like their real-world brethren.  Rather than the “command and control” approach of imperative programming that drives a [...] [...] are introducing web 2.0 interactivity to introduce more fuzzy searching to find what you want. Forms can be more like their real-world brethren.  Rather than the “command and control” approach of imperative programming that drives a [...]

]]> Comment on Where’s the call to action? by Jenny http://www.dancingmango.com/blog/2008/12/28/wheres-the-call-to-action/#comment-104866 Jenny Fri, 02 Jan 2009 07:14:46 +0000 http://www.dancingmango.com/blog/?p=482#comment-104866 I find it most difficult to navigate their website. And I can hear myself asking over and over again "Where is the account information? Where is the link????" Every time I log on. Grrr. I find it most difficult to navigate their website. And I can hear myself asking over and over again “Where is the account information? Where is the link????” Every time I log on. Grrr.

]]> Comment on Some one forgot to ask the critical question… by Frank Carver’s Punch Barrel / Never forget the capacity planning, especially for free stuff http://www.dancingmango.com/blog/2008/11/28/some-one-forgot-to-ask-the-critical-question/#comment-99873 Frank Carver’s Punch Barrel / Never forget the capacity planning, especially for free stuff Fri, 28 Nov 2008 11:06:27 +0000 http://www.dancingmango.com/blog/?p=448#comment-99873 [...] Some one forgot to ask the critical question… | dancingmango [...] [...] Some one forgot to ask the critical question… | dancingmango [...]

]]> Comment on What about the non-functionals? by Some one forgot to ask the critical question… | dancingmango http://www.dancingmango.com/blog/2008/02/04/what-about-the-non-functionals/#comment-99820 Some one forgot to ask the critical question… | dancingmango Fri, 28 Nov 2008 00:45:28 +0000 http://www.dancingmango.com/blog/2008/02/04/what-about-the-non-functionals/#comment-99820 [...] Dr. Pepper said that they’d give a free Soda to all Americans if Guns’n'Roses released their new album this year.  They did and the drinks company held up their promise, setting up a website offering a free coupon for 24 hours (if you signed up).  They turned a throw away comment to their advantage and this could have been great PR.  Only they didn’t predict the volumes that would hit the site, it couldn’t handle the traffic and went down for most of the day.  Cue panic extension of the offer, unhappy customers, unhappy Axel Rose, PR disaster and lawyers on the prowl.  If only they’d remembered to think about NFRs. [...] [...] Dr. Pepper said that they’d give a free Soda to all Americans if Guns’n’Roses released their new album this year.  They did and the drinks company held up their promise, setting up a website offering a free coupon for 24 hours (if you signed up).  They turned a throw away comment to their advantage and this could have been great PR.  Only they didn’t predict the volumes that would hit the site, it couldn’t handle the traffic and went down for most of the day.  Cue panic extension of the offer, unhappy customers, unhappy Axel Rose, PR disaster and lawyers on the prowl.  If only they’d remembered to think about NFRs. [...]

]]> Comment on Are you experienced? by Andrew http://www.dancingmango.com/blog/2008/11/13/are-you-experienced/#comment-99484 Andrew Tue, 25 Nov 2008 14:11:38 +0000 http://www.dancingmango.com/blog/?p=409#comment-99484 Couldn't agree more. It's mind-boggling how much opinion comes into decision making and not enough understanding of the tasks that real customers are trying to complete or the contexts that could be driving their behaviour. I recall one example when I was working for a Bank developing a new online acquisition strategy for the wealth management team and asking the head of customer experience to walk us through how they engaged customers in the branches. Turns out he'd never been into a branch and been through the customer experience. Astounding and not isolated either. Andrew Couldn’t agree more. It’s mind-boggling how much opinion comes into decision making and not enough understanding of the tasks that real customers are trying to complete or the contexts that could be driving their behaviour.

I recall one example when I was working for a Bank developing a new online acquisition strategy for the wealth management team and asking the head of customer experience to walk us through how they engaged customers in the branches. Turns out he’d never been into a branch and been through the customer experience. Astounding and not isolated either.

Andrew

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