Note that many of these are now old and may not work
sjmercury.com
The Web has become a loud, ugly environment filled with blinking
lights, scrolling text and ads, ads, ads.
infoworld.com
Good links
useit.com
Deals with the case of an author who switched affiliates from
Amazon and
lost all(?) sales through referrals.
infoworld.com
Good customer service on the Web makes your customers come
back
infoworld.com
To create a community, look to a good platform and examine
the needs of
your customers
editorandpublisher.com
Contrary to print where visuals make readers' eyes linger,
online text is more compelling. 'One of its principle findings
is that news Web site users tend to look first at and look
most intently at text, glossing over photos and images in
search of meaningful textual information. That's a reverse
of reader behavior in print'
neuromedia.com
To talk to an AI customer rep. Reasonably impressive....
zdnet.com
12 aspects of the online shopping experience and 29 examples
of sites that execute these aspects well -- or poorly.
thestandard.com
Forbes.com brings us two examples of how airing your thoughts
about a product, or just plain venting your spleen, is a popular
pastime on the Web.
personalization.com
An excellent source for information and analysis on all aspects
of web site personalization.
zdnet.com
The best and worst in e-commerce design. Best Practices gives
you examples of what works, what doesn't and why.
gomez.com
Unparalleled view of online customer experience by combining
industry specific expertise, a thoroughly objective and extensive
Internet evaluation methodology, and high-quality community
ratings and reviews of online businesses'. more to the point,
includes customer experience metrics, usability etc.