Bringing agility into the customer experience

This is the presentation I gave at the Customer Experience Management for Banking and Financial Services on Tuesday. I’ll write up a synopsis of conference when I get a chance – there were some great insights from some of the speakers and it’s good to see some of the customer experience innovations that a handful of banks are pioneering.

If you're new here, you may want to subscribe to my RSS feed. Thanks for visiting!

1 Comment

  1. dancingmango » How the retail banks are addressing customer experience · Tuesday, 25 June, 2013

    [...] the Customer Experience Management for Banking and Financial Services conference, presenting on driving agility into your customer experience.  There were some great presentations, it is great to see the banks taking customer experience [...]

Leave a Reply