Bringing agility into the customer experience
This is the presentation I gave at the Customer Experience Management for Banking and Financial Services on Tuesday. I’ll write up a synopsis of conference when I get a chance – there were some great insights from some of the speakers and it’s good to see some of the customer experience innovations that a handful of banks are pioneering.
[…] the Customer Experience Management for Banking and Financial Services conference, presenting on driving agility into your customer experience. There were some great presentations, it is great to see the banks taking customer experience […]