Bringing agility into the customer experience

This is the presentation I gave at the Customer Experience Management for Banking and Financial Services on Tuesday. I’ll write up a synopsis of conference when I get a chance – there were some great insights from some of the speakers and it’s good to see some of the customer experience innovations that a handful of banks are pioneering.

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1 Comment

  1. dancingmango » How the retail banks are addressing customer experience · Tuesday, 25 June, 2013

    […] the Customer Experience Management for Banking and Financial Services conference, presenting on driving agility into your customer experience. ┬áThere were some great presentations, it is great to see the banks taking customer experience […]

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