A few weeks ago I attended the Customer Experience Management for Banking and Financial Services conference, presenting on driving agility into your customer experience. There...[read more]
By bus, jeep, lorry, boat and train to India, going up and over. Scandanavia, Russia, Mongolia, China, Vietnam, Cambodia , Thailand, Laos, Tibet, Nepal and India in nine months.
I spent a year in Ghana working for DFID. These are some of the observations I made at the time.
A collection of papers that I’ve had published. They are primarily academic in their nature, including recent ones on agile UCD and older ones on Development and my PhD research.
The personal and work musings of Marc McNeill. It started as a website to record a trip to India (a blog before blogs were mainstream), and is now primarily a blog about customer experience, Web 2.0 and introducing agility into IT and marketing.