January 3, 2006, 9:29 am
I’ve been in several situations recently when people have been extolling the virtues of their Great New Idea but I’ve been unable to share their enthusiasm. Probe a little deeper beyond their excitement (with a healthy dose of cynicism) and things often get vague and the idea isn’t as bright as [...]

Posted in Archive, Methodology 2 Comments »

December 27, 2005, 8:32 pm
So it was with a tinge of guilt that I perpetuated the myth of Father Christmas on Saturday night. I lied to my two year old daughter. Not a small untruth but a big whopper. I told her that a large man was going to come down our chimney and give [...]

Posted in Archive, Customer Experience No Comments »

December 18, 2005, 11:45 am
Finishing off my christmas shopping -all done over the web- Buying toys for our two year old, India and I went to Early Learning Centre. The whole experience was excellent, these guys have got a first class web site from the design and implementation of the shop through to the shopping [...]

Posted in Archive, Customer Experience 2 Comments »

December 14, 2005, 11:55 am
One of the issues with dealing with functionality, especially when working on B2C web sites is that it does not always fit comfortably into the broader customer proposition. Functionality is only useful in the context of what a customer wants to do at a site and how they do it. Chances [...]

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December 12, 2005, 10:53 pm
I’m lucky enough to have a new Dell D610. It was lightning fast to boot up when I first got it, but now it is like a tortoise. I sit tapping my fingers waiting for Windows to power-up. Why? One reason is that I’m waiting for impolite software to load up [...]

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April 19, 2005, 1:17 pm
Those that “can’t be bothered to vote” or think “they’re all the same” and won’t be trotting down to the community hall to pop their ballot in the paper miss the point. We shout and dance about being a “democratic” country and flog this ideal to anyone who will listen (and [...]

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April 19, 2005, 10:43 am
Just had a call from a colleague in the States about my pending trip to do some user experience work on the west coast. it’s 10.30am. I go to www.timeanddate.com and take a look a PST. It’s 2.30 in the morning! Doens’t he sleep? This isn’t the first time this is [...]

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April 18, 2005, 2:38 pm
I’m thinking about buying a Lear jet. I’ve got a million or so in the bank and I want to buy a plane and I’m told that Lear Jets are pretty good. I’m going to want it customised to my requirements. I’m told they can do that. What am I going [...]

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March 21, 2005, 5:35 pm
India was christened over the weekend. With no cooker to cook food we turned to Marks and Spencers to handle the catering. I arrived at the Banstead store to be told that they did not have the salads I had asked for. The store manager was full of apologies - and [...]

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March 15, 2005
So we are now three weeks into our new house.
The things you discover.
Funny smell in the kitchen. Smells like the drains. Take up the covers and Lindsey fills and empties the sink. No water comes through. Must be a blockage. Flush the toilet, water runs down the soil stack that the kitchen outlet [...]

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