It is fairly standard practice in Hong Kong for buildings to have no thirteenth or fourteenth floors. They are considered unlucky numbers. Not sure what happened to the first, second and fifth floor here. And back-to-front button numbering that is neither in the telephone format nor the phone format. There’s a [...]

Posted in Hong Kong, interaction design, usability No Comments »

This is rather sad, I was thinking about this post in the shower this morning.  The past few weeks I’ve been going into the same Starbucks on the way to work.  After a few days the barista saw that I am a creature of habit and no sooner had I walked in was she preparing [...]

Posted in Customer Experience, Hong Kong, emotional design No Comments »

In their paper Content preparation for cross-cultural e-commerce: a review and a model, Liao et al. conclude that (1) Westerners pay more attention to information about product components or contents than East Asians and (2) East Asians pay more attention to information about price… than westerners. This is in the context of eCommerce in [...]

Posted in Customer Experience, Hong Kong, interaction design No Comments »

Today is one of those days. A meeting in Zhuhai at 11am. Take the 08:40 ferry from Hong Kong, no problem. I’d researched the ferry times, got to the ferry port with loads of time to spare and went up to the ticket counter. “Ticket to Zhuhai please”. Suddenly there [...]

Posted in Customer Experience, Hong Kong, travel No Comments »

They’ve thought about the customer at Hong Kong airport. At every MTR station on the express route to the aiport, the trolleys have been lined up so that they are in front of the passengers getting off the train. No hunting for a free trolley - they are waiting for you! Nice!
But [...]

Posted in Customer Experience, Hong Kong, travel 5 Comments »

After a month living out of a suitcase, circumnavigating the globe I’m homeward bound. I’m flying with Oasis… going to be interesting how the words “budget” and “longhaul” reconcile with each other. So far the experience is promising, a nice touch with their e-ticket (the date which I have subsequently changed). The [...]

Posted in Customer Experience, Hong Kong, travel 3 Comments »

I’ve recently been in Hong Kong and ran a really quick retrospective with the project team. I handed out red and green post-it notes and asked the team to write down things that went well and things that went not so well. They then stuck the post-its on the board, red “not so [...]

Posted in Agile, Design, Hong Kong, travel 2 Comments »

I’m in Hong Kong and my wife and Children are out here with me. When we walk on the streets with my daughter sitting on my shoulders many people stare and point. Over the weekend we went to a beach and people were pointing their camera and taking photos of her. None [...]

Posted in Family, Hong Kong, Web 2.0, travel 3 Comments »