silence

Nature doesn’t like a vacuum.  It rushes to fill the void.  Silences are similar.  They are uncomfortable.  They urge someone to break them.  A good negotiator, a good sales person, a good facilitator knows how to handle silence, to feel comfortable with it.  The first step is becoming conscious and aware of the silence.  The next step is to actively resist the temptation to fill it.  And the final step is to enjoy the silence and use it to your advantage.