Working software that doesn’t work

Seen recently.  A developer at a broadband provider proudly showcasing functionality that enables customer to perform fault diagnosis on their connection.  Step one “do you have access to the internet?”  Functionally it might work, but did no-one stop to think about the value of this functionality.  You need an internet connection to get it to work…

The agile manifesto champions working software over comprehensive documentation.  Working software does not just mean that it functionally works, to work it must also provide business value and a compelling customer experience.