Marketing may be a touchy-feely occupation, but the language that marketeers use is far from it. Campaigns, strategy, tactics, targets… all out of the military handbook. That might be OK within the organisation, but it shouldn’t be exposed to your customers. An email sent by BA inviting customers to register to a special deal results in a page informing the customer; “Thank You, [name] Your pre-registration for this campaign has been successful”. Now what is that all about? They’ve spent so much time creating the campaign, how it fits into their overall strategy that they’ve overlooked the details around what really matters – fullfillment, wording and how the customer feels about BA at the end of the process. I feel a little cooler than when I clicked on the promotion.
© Copyright 2015 · dancingmango – Marc McNeill