Me: “Hello, I’d like to book a flight back to London on Thursday please”.
BA: “Certainly. BA 28. Midnight Thirty Five.”
And that was it. No friendly warning, so close to doing this again.
If I ask for a flight on Thursday, common sense suggests that the fact that the plane is scheduled to depart 35 [...]

Posted in Customer Experience, travel No Comments »

The usual approach for a Business Analyst is to start with the ‘as is’ situation and then model a ‘to be’ solution.  In understanding a problem, defining the as-is situation can take a number of weeks if not months.  Once the current technology, process and working practice are understood, the BA begins to define the [...]

Posted in Methodology, Work, innovation 5 Comments »