Most organisations have separated their IT function with IT offering their services at a price. There are good reasons for this, but it is not without its issues. Prashant Ghandi has written some good stuff on this. All too often the separation is more a divorce. This manifests itself in the “business” creating projects (hopefully with clearly defined benefits) and throwing them over the fence to IT to deliver. This would not be an issue if the project is founded on a solid benefits case, with benefits matched against project costs. But all too often the relationship is like a see-saw, with benefits and costs bouncing up and down and focus on the business case is lost. Far better to work together in partnership, building the business case together, focussing upon delivering strategic value to customers rather than balancing the project on a fulcrum of mistrust and compromise.
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